Get to Know Our UV Ink Experts
At Norcote International, we take great pride in being at the forefront of innovation in the manufacturing industry. With over 50 years of experience, we have earned our place as a reliable partner for businesses seeking to develop and bring their innovative products to market. Our team of experts is passionate about providing clients with the highest-quality products, made to their exact specifications.
John Fisbeck
Owner/President
Amy Hanrahan
VP of Operations
Venice Benton
Operations Manager
Angie Curtis
Accounting Manager
Meet Our International Management Team
Jason Greenlee
VP of Supply Chain/Regulatory Compliance
Brian Sillery
Production Manager
Scott Friend
Tech Service/ R&D Manager
Winnie Chua Sok Hui
Technical Support
Chong Coke Han
Store/Lab Assistant
Stepfenia Tan Lay Kiang
Finance/Admin Manager
Adrian Tan Boon Thiam
Technical Manager
Joe Liu Chun Lin
Technical Manager
Richard Mines
Lab/Technical Engineer
Mike Bain
Managing Director
Shaun Rorpey
Color Specialist/Tech Service
Vira Ivaniuk
Account/Adminastration
Meet our Latin American Team
Laura Reynoso Romero
Position / Role
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Orlando
Position / Role
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Jessica Davis
Position / Role
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James Williams
Position / Role
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Meet Our Customer Service Team
Norcote’s customer service team is second to none. Norcote stands out for its dedication to ensuring exceptional experiences for our customers. Our team is composed of knowledgeable professionals with many years of experience and a deep understanding of UV curable inks and coatings. The team is committed to providing prompt and personalized assistance, addressing inquiries, and processing orders efficiently. Beyond transactional support, our customer service team excels in building strong relationships by actively listening to customer feedback and addressing concerns in a timely manner. By embodying a customer-centered approach, our team reinforces the company’s commitment to reliability and responsiveness.
Meet our Quality Control Department
Our Quality Control department conducts rigorous testing on every batch of ink to ensure it meets all required specifications. This meticulous process involves a series of detailed inspections and assessments to verify quality, consistency, and performance. Only after passing these stringent tests is the ink approved for packaging and shipment to our customers, guaranteeing that each product upholds our high standards of excellence.
The batching department is the vital hub where raw materials are carefully measured, mixed, and prepared to create precise formulations of inks and coatings. This department is essential for ensuring consistency and quality across all products. Our highly skilled batch makers follow detailed instructions as well as standard operating procedures to batch materials in exact quantities, adhering to quality control standards at every stage. The expertise and attention to detail within the batching department are critical in maintaining the company’s reputation for delivering superior ink and coating products that meet the diverse needs of our customers across various industries.
Meet Our Bacthing Department
Meet our Pour Off/Packaging Department
Our pour-off department plays an important role in the final stages of preparing our high-quality products for shipment. Pour-off is responsible for carefully pouring precisely formulated inks and coatings into containers of various sizes, ensuring accurate quantities. Next they are tasked with securely packaging the products for transport to customers worldwide.
The shipping and receiving team plays a pivotal role in ensuring smooth operations and customer satisfaction. Responsible for the logistics of both incoming raw materials and outgoing finished products, this department serves as a crucial link between production and distribution. The team coordinates with carriers to arrange shipments, selects appropriate packaging materials, and ensures that all necessary documentation is in order for both foreign and domestic shipments. On the receiving end, the team inspects incoming materials for quality, ensuring they meet our specifications, and verifies quantities before processing the items into our inventory. The shipping and receiving department’s precision and diligence are key to the company’s ability to meet customer demands with timely deliveries.
Meet our Shipping Department
Meet our Color Match Department
Norcote distinguishes itself with our exceptional color services. Our Color Match Specialists are dedicated to developing custom color formulations tailored to meet customer specifications. We strive to fulfill these requests within 3-7 days, ensuring prompt and precise service.
Meet our Technical Service and R&D Department. At Norcote, our team always strives to exceed customer expectations by providing exceptional support. Not only will we help you determine which ink series will work best for your printing needs, we provide substrate testing along with other trouble-shooting efforts to help ensure your success. We also collaborate exclusively with customers to develop custom products. Contact us anytime!
Meet our Research and Development Specialists
Meet our Milling Specialists
Our Mill Operators work tirelessly to ensure our ink is milled to perfection. As the ink passes over the rollers, they perform continuous testing to verify that the particle size of our pigments remains consistent. This attention to detail ensures that our ink meets the highest standards of quality and performance.